Website User Privacy Policy

Last updated on 30 May 2019

Welcome to Isagro SpA’s website.

Your privacy is very important to us and this is why we want to inform you about how we collect and use information about you.

Our company has always paid special attention to the processing and protection of the personal data of its Customers, Users, Suppliers, Employees and all of those it comes into contact with. For this reason, in order to ensure utmost compliance with EU Regulation 2016/679, it has adopted a suitable Privacy Organisational Model.

Pursuant to the Regulation, those who process personal data must inform the data subject about the data being processed and certain elements qualifying the processing: this must be done fairly, lawfully and transparently while protecting your privacy and your rights. In accordance with the provisions of Articles 13 and 14 of EU Regulation 2016/679, we provide you with the following information.
 

Contact details

  • Data controller: Isagro SpA with office in Via Caldera, 21, Orange Building, 20153 Milan (MI), Italy
  • Data Protection Officer (DPO): dpo@isagro.com


What is this Policy and who does it concern?
This page describes how our website is managed in relation to processing the personal data of the users who visit it.

This information is provided to those who interact with Isagro SpA’s web services, accessible electronically starting from the address: www.isagro.com

The policy only concerns Isagro SpA’s website and not also other websites that may be consulted by the user via links.
 

What information do we collect?
We collect two types of information: Personal Information (which can be used to uniquely identify an individual) and Non-Personal Information (which does not allow the identification).

We collect information about our users, visitors and job applicants.


Browsing data
The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit to using Internet communication protocols.

This information is not collected in order to be associated with identified data subjects, but by its very nature could, through processing and association with data held by third parties, allow users to be identified.

This category of data includes IP addresses or domain names of computers used by users connecting to the website, the URIs (Uniform Resource Identifier) of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.) and other parameters relating to the operating system and computer environment of the user.

This data is used only to obtain anonymous statistical information on the use of the website and to check its proper function, and is erased immediately after processing. The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the website.
 

Cookies
Our Cookie Policy is available here.


Data provided voluntarily by the User
The optional, explicit and voluntary sending of electronic mail to the addresses indicated on this website or the filling in of special forms, entails the subsequent acquisition of the sender's address and the personal data needed to respond to requests and/or provide the services requested, as well as any other personal data included in the message (and in its attachments) or in the appropriate forms.

The data will be processed in a computerised and electronic manner, to respond to requests and/or provide the requested service.
 

Why do we collect this information?
We collect and use information in order to provide our services and make them better and more secure.

In addition, we collect and use information to contact our visitors, users and job applicants and to comply with applicable laws.
We collect this Information for the following purposes:

  • To respond to your requests;
  • To provide and manage the Services;
  • To further develop, customise and improve our Services, based on preferences, common or personal experiences and difficulties encountered by the Visitors and Users;
  • To provide our Users with continuous customer service and technical support;
  • To consider the candidature of the Job applicants and to comply with legal obligations.

 

Who do we share your information with?
We may share our visitors' and users' information with third parties, including certain service providers and law enforcement officials.
 

Information may only be shared in accordance with this policy.
Isagro SpA may share your Information with third parties (or otherwise grant them access) only in the following ways and in the following cases:


Third party services
Isagro SpA collaborates with a number of selected service providers whose services and solutions integrate, facilitate and improve ours.

These are hosting and co-location server services, communications, IT security services, billing and payment processing services, marketing services, fraud detection and prevention services, web analysis, monitoring services, session recording services and remote access services, content providers and our legal and financial advisors.

These Third Party Services may receive or otherwise have access to the Personal Information of our Users, in whole or in part, depending on their particular roles and purposes, to facilitate and improve our Services and may use it only for those purposes.

Fulfilment of legal obligations
Isagro SpA may disclose or otherwise grant others access to the User’s Personal Information by virtue of a legal obligation, such as a subpoena, judicial proceeding, search warrant, court order, or under applicable law, if it believes in good faith that such conduct is required by law, with or without prior notice to the User.

Social media features
Our website may include some social media features and widgets, such as the “Facebook Like" button, the "Share" button or other interactive mini-programs. These Social Media Features may collect information, such as your IP address or the page you are visiting on our Website, and may set a cookie to allow it to function properly.

The Social Media Features are hosted by third parties. The User’s interactions with these third parties are governed by their policies and not by ours.

Companies associated with Isagro SpA
We may share Personal Information internally with companies in our group for the purposes described in this Privacy Policy. In addition, in the event of a change in the control of Isagro SpA or any of its affiliates, for example by way of a merger, acquisition or purchase of substantially all of its assets, the User’s Personal Information may be shared with the parties involved in such an event.

If we deem in good faith that this change in ownership could materially affect the User’s Personal Information stored with us, we will notify the User by e-mail and/or provide full disclosure on our Website of this event and the choices available to the User regarding Personal Information.

 

When may we contact you?
We may contact the User with service or invoicing messages and content. The User may choose not to receive these messages.
Service and invoicing messages

Isagro SpA may contact the User in the case of important information regarding the Services or their use.
For example, we may send the User a notice (via one of the means available) if a particular Service is temporarily suspended for maintenance; to reply to support or e-mail requests; to send reminders or notices regarding upcoming payments or late payments for current or future contracts; or to communicate substantial changes to our Services.

The User may choose not to receive these Service and Invoicing Messages.
 

How long do we retain the information?
We may retain the information of the User as long as it is necessary for the provision of our Services and for all the time necessary (e.g., to comply with a legal obligation or to protect our interests).

We may retain the User’s Personal Information for as long as it is necessary for the provision of our Services.

We may continue to retain this Personal Information after the use of any particular Service is ceased, to the extent reasonably necessary to comply with legal obligations, resolve disputes regarding our Users, prevent fraud and misuse, comply with contracts entered into and/or protect our legitimate interests.
 

Your rights and how to contact us
The User can request by e-mail or letter to access the personal data we process, request its rectification or erasure.

We will respond to User requests within a reasonable time frame and, in any event, no later than 30 days from their receipt.
Please remember that you have the right to obtain from Isagro SpA, where applicable, access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing (Articles 15 et seq. of the Regulation).

The requests must be sent:

  • via e-mail, to our Data Protection Officer (DPO): dpo@isagro.com
  • or via post, to Isagro SpA, Via Caldera, 21, Orange Building, 20153 Milan, Italy

 

Right to claim
Data subjects who believe that the processing of personal data relating to them is breaching the provisions of the Regulation have the right to make a complaint to the Authority, as set forth in Article 77 of the Regulation, or to bring an action before the appropriate courts (Article 79 of the Regulation).